| Customer Service |
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| The following are a list of Frequently Asked
Questions. If yours is not on the list, feel free to contact
us in person. |
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| How Secure is Your Site? |
| Do You Have a Return Policy? |
| Do You Charge Taxes? |
| If You Are a Canadian Company,
Why Are Your Prices in US Funds? |
| You List Canadian Prices.
If I Am Canadian, Can I Buy the Products at That Price? |
| Where Do You Ship Items? |
| When Do You Ship Items? |
| How Long Will My Order
Take to Arrive? |
| Do You Offer Next Day Delivery? |
| What Do You Charge for Shipping
and Handling? |
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| |
| 1. How Secure is Your Site? |
Because we do not
have the resources to make our site completely secure, we
have chosen to affiliate ourselves with PayPal. When you go
to view your cart or check out, you are directed into thier
site and your purchase will be 100% secure. To view their
security information and privacy policies, please visit them
at www.paypal.com. If you have any concerns about security,
you are more than welcome to call, fax or email your orders. |
| |
| 2. Do You Have a Return Policy? |
Yes we do. At Our
Father’s Farm we only provide high quality products
& service. If you are not totally happy with the product
you receive, simply return the item (at your expense) within
20 days and we will either refund your money or provide the
appropriate replacement. |
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| 3. Do You Charge Taxes? |
Because we ship to
different countries, we have decided that it is easiest to
include the tax in the price of our products. Therefore, you
will not be charged any additional funds in tax. |
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| 4. If You Are a Canadian Company, Why Are
Your Prices in US Funds? |
In our part of the
world, the US dollar is the most recognized currency at this
time. PayPal is set up to only accept one primary currency.
Therefore for ease of use, we decided to price everything
in US Dollars. |
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| 5. You List Canadian Prices. If I Am Canadian,
Can I Buy the Products at That Price? |
Yes. That is why they
are listed. Although we cannot offer these prices through
an online transaction, we would love to take your order by
phone, email or fax. If the items are being shipped within
Canada, ordering this way will also mean a lower shipping
price. |
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| 6. Where Do You Ship Items? |
| We ship anywhere in the world. Note
that if you are in Canada, you can take advantage of lower shipping
costs by placing your order by phone, email or fax. |
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| 7. When Do You Ship Items? |
| We send out shipments every Tuesday and
Thursday. |
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| 8. How Long Will My Order Take to Arrive? |
Please
allow 5-10 business days in North America for your order to
arrive. Some exceptions apply, such as longer delivery times
during holidays, strikes, weather conditions etc. |
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| 9. Do You Offer Next Day Delivery? |
Yes we do. But we
cannot offer it for online purchases. Please call, fax or
email your order and we will get back to you with an exact
shipping quote. |
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| 10. What Do You Charge for Shipping and
Handling? |
| Shipping
costs are based on the subtotal of your purchases before taxes.
(Any exceptions will be noted on the product information pages.)
- From $ 0.01 - 9.99 =
$ 4.99 S/H
- From $ 10.00 - 49.99
= $ 7.50 S/H
- From $ 50.00 - 99.99
= $ 9.75 S/H
- From $100.00 - 199.99 = $12.50
S/H
- From $200.00 + =
$18.50 S/H
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If you have any
questions or concerns, please contact us at the office of
Our Fathers Farm.
Office hours are
from 9am - 5pm EST. Monday to Friday
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| Phone: (905) 628-8195 |
| Fax:
(905) 628-7812 |
| Email: info@ourfathersfarm.com |
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